How do I request a refund for a purchase that was made for a Second Phone Number App subscription?

Created by Support Team, Modified on Wed, 13 Mar 2024 at 03:23 PM by Support Team

We understand that sometimes things don't go as planned. If you're having trouble with your Second Phone Number or are unhappy with your purchase, we're here to help! 

Here's a clear and helpful guide on how to request a refund for your Second Phone Number App subscription:

Before requesting a refund:

  1. Double-check cancellation: Ensure you've successfully cancelled your subscription to prevent future charges. You can manage subscriptions on your device settings or app store.
  2. Understand the process: Please note that Second Phone Number Support cannot directly process refunds due to App Store limitations. All purchases and refunds for iOS users are handled by Apple.

Requesting a refund from Apple:

  1. Visit Apple's self-service portal: Go to and log in with your Apple ID.
  2. Find your Second Phone Number purchase: Locate your Second Phone Number subscription in your "Purchases" list.
  3. Report the problem: Click "Report a Problem" and choose "Didn't mean to purchase this item" from the "Choose Problem" dropdown.

Additional notes: 

  • If you recently changed your subscription length, Apple might first refund the remaining days from your old plan before charging for the new one.
  • Apple typically processes refunds within 48 hours.

Need further assistance?

  • If you have any questions or encounter issues with the Apple refund process, please submit a request to our support team at We're happy to help in any way we can!

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