If your Profile Verification doesn’t go through, you’ll see a “Failed” status. This usually means there was an issue with the information or documents you submitted.
Here’s how to resolve it:
- Check the reason: Review the failure message to understand what went wrong (e.g., unclear ID photo, incorrect details, or a technical issue).
- Fix the problem: Provide accurate details or resubmit a clearer photo of your ID. Make sure all information matches exactly.
- Try again: Follow the in-app prompts to upload your documents and complete verification once more.
If the issue continues, please reach out to our support team at support@secondlinenumber.com for further assistance.
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