Your ID may be rejected for several reasons. Common causes include:
- Blurry or unclear photo: If the ID image is dark, overexposed, or has glare, it may not be processed correctly.
- Invalid or expired document: Expired IDs, photocopies, or unsupported document types are not accepted.
- Information mismatch: The details on your ID (such as your name or date of birth) must exactly match the information you provided.
- Damaged or altered ID: Torn, defaced, or modified IDs cannot be verified.
- Screen photo: Photos of IDs displayed on another device (phone, tablet, or computer) are not allowed. Only original physical documents are accepted.
- Fraud detection: Signs of tampering, fake documents, or suspicious activity will result in rejection.
- Connectivity issues: A weak or unstable internet connection may interrupt the verification process.
How to Fix It:
- Capture your ID in a well-lit environment without glare or shadows.
- Ensure the document is valid, original, and undamaged.
- Verify that all details match exactly with what you entered in the app.
- Use a stable internet connection when submitting.
If the issue continues, please contact our support team at support@secondlinenumber.com for further assistance.
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